We’re here to listen. We’re here to help.

What does it mean to be a community bank? First and foremost, it means always listening to what our customers have to say. There’s no question too big, no problem too small for our team. Just contact Builtwell Bank Customer Service during normal business hours, 8:30am to 5:30pm EST, at (866) 668-4700 or by email at [email protected]. You’ll receive a response within one business day.



Sensitive information includes:
  • Enroll in Telephone Banking
  • Lost or stolen items like credit cards, checks and debit cards
  • Identity theft
  • Fraudulent transactions
  • User names and passwords
  • Account numbers and balances
  • Transaction information
  • Social security numbers
  • To request a copy of your Customer Credit Card Agreement

Contact Form

Please use this form to send us questions, comments, and feedback. Your e-mail will be directed to the most appropriate person and answered within one business day. For questions and comments that cannot be resolved through e-mail, call us at (866) 668-4700.


    You and Builtwell make a great team!

    We believe you deserve more than just a job. We believe in offering performance-driven individuals a place where they can expect opportunities to help them build a long and lasting career. If you are focused on results, dedicated to quality, strength and integrity, love working with people, and possess the drive to succeed, then we are the bank for you!

    Click the button below to see available career positions.

    See Job Openings  


    Loan Questions?

    If you have a request for information or believe there is an error with your loan, please write to us.

    Phone Number

    (866) 668-4700


    Please include the following information
    in your letter:

    Your Name
    Home Address
    Account Number
    Specific details of the request or error.

    Loan Info Address

    Builtwell Bank
    Attn: Error and Request Processing
    P.O. Box 11167
    Chattanooga, TN 37401




    Call our Customer Care Center toll-free at 866.668.4700

    Monday – Friday, 8:30 a.m. – 5:30 p.m. EST
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